Front Desk Agent

About

Rotana is seeking a Front Desk Agent to provide professional, guest-focused service and help ensure guests have a memorable stay. The role covers guest arrivals, room and hotel familiarization, front-desk cashiering, guest-account processing, and confidentiality. Candidates should ideally hold a hospitality-related degree or diploma and have Front Office hotel experience, strong English communication skills, computer literacy, and relevant interpersonal skills.

How to apply

Apply online through the official advert page on Rotana Careers.

Responsibilities

• Provide prompt, courteous, and efficient service to all guests, ensuring a high level of guest satisfaction through personalized service from arrival to departure.
• Ensure guests are personally greeted by name, whenever possible, and escorted to their rooms to make them feel welcomed and valued.
• Conduct in-room and hotel familiarization, assisting guests with inquiries and requests regarding hotel activities and services.
• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and other relevant information to respond effectively to guest inquiries.
• Maintain awareness of daily room rates and occupancy levels.
• Accurately perform Front Desk cashiering duties in accordance with established systems, policies, and procedures.
• Process guest accounts from check-in to check-out, ensuring accurate posting of all incidental charges using computerized Front Office systems.
• Maintain guest privacy and confidentiality by ensuring that personal information is not disclosed to unauthorized individuals.
• Demonstrate a thorough understanding of hotel policies, procedures, and service standards, along with comprehensive knowledge of hotel facilities, services, and ongoing activities.

Qualifications

• Ideally, a degree or diploma in Hospitality Management or a related field.
• Previous experience in the Front Office department within a hotel.
• Excellent written and verbal English communication skills; knowledge of an additional language is an advantage.
• Strong interpersonal, communication, and problem-solving skills.
• Computer literacy, with previous experience using Opera PMS considered an advantage.
• The ideal candidate should be guest-focused, proactive, and enthusiastic, with an outgoing, charismatic, and approachable personality.
• The candidate must be able to work effectively under pressure in a fast-paced environment and thrive as a team player while interacting with colleagues and guests from diverse cultural backgrounds.
• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork