Spa Therapist - Raffles & Fairmont The Red Sea

About

Raffles & Fairmont The Red Sea is seeking a full-time, permanent Spa Therapist for its Red Sea Project resorts in Umluj, Saudi Arabia. The role delivers spa treatments and wellness experiences, maintains treatment and safety standards, supports guest service and revenue goals, and requires 2–3 years’ luxury or five-star spa experience plus a recognized relevant certification. Reference: REF125389U Terms of service: Permanent Duty station: RAFFLES THE RED SEA, Umluj, Saudi Arabia

How to apply

Apply online through the official advert page on Accor Careers.

Responsibilities

• Deliver a full range of spa treatments including massages, facials, body therapies, and wellness rituals in accordance with approved protocols.
• Ensure treatment rooms are prepared, sanitized, and set up to the highest standards prior to each service.
• Maintain proper handling, storage, and usage of spa products, linens, and equipment.
• Ensure all equipment is clean, safe, and functioning, reporting any maintenance issues promptly.
• Adhere strictly to treatment standards, timing, and service quality benchmarks.
• Provide personalized and professional spa experiences aligned with Raffles emotional luxury and Fairmont service excellence.
• Conduct guest consultations to understand preferences, health conditions, and wellness goals.
• Ensure every treatment reflects attention to detail, comfort, and relaxation.
• Maintain a calm, discreet, and welcoming presence throughout the guest journey.
• Address guest feedback or concerns promptly and support service recovery where required.
• Work collaboratively with wellness curators, fitness instructors, and spa team members to ensure seamless service delivery.
• Participate in daily briefings to stay informed on guest profiles, VIP arrivals, and operational priorities.
• Support team members during peak periods to maintain smooth operations.
• Contribute to a positive team environment focused on excellence and professionalism.
• Coordinate with Spa Reception and relevant departments to ensure accurate scheduling and guest readiness.

Qualifications

• Minimum 2–3 years of experience as a Spa Therapist in a luxury or five-star hotel or spa environment.
• Recognized certification in Massage Therapy, Beauty Therapy, or Spa Treatments.
• Knowledge of various treatment techniques (e.g., Swedish, Deep Tissue, Aromatherapy, Facials).
• Additional certifications in specialized treatments are an advantage.
• Pre-opening experience is a plus.
• Strong technical expertise in spa treatments and wellness practices.
• Excellent interpersonal and guest engagement skills.
• High attention to detail and service quality.
• Ability to recommend treatments and retail products confidently.
• Strong time management and organizational skills.
• Ability to work in a team-oriented environment.
• Passion for wellness and delivering exceptional guest experiences.
• Calm, composed, and professional demeanor.
• Guest-focused with a warm and empathetic approach.
• Physically fit and able to perform treatments for extended periods.