Waiter/Waitress

About

Rotana is seeking a Waiter/Waitress to provide professional food and beverage service and help create a memorable dining experience for guests. Applicants should have a hospitality diploma or food and beverage vocational training, previous waiter/waitress experience in a high-volume restaurant, and good English.

How to apply

Apply online through the official advert page on Rotana Careers.

Responsibilities

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel.
• Greet and seat customers and serve them in a professional, discreet and personalized way.
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests.
• Consistently monitor quality of food beverage being served.
• Practice good customer relations and attend to customer complaints queries satisfactorily.
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment.
• Responsible for all service preparations before, during and after the service (mis-en-place and mis en scene).
• Ensure minimum wastage, breakage and spoilage.
• Actively use up selling techniques to exceed guest expectations and increase revenue.

Qualifications

• You should ideally have a diploma degree in hospitality or a vocational training in food beverage with previous experiences as a Waiter Waitress in a high volume restaurant.
• A good command of English and additional skills, like guest service and interpersonal are essentials.
• The ideal candidate will be hands on with a true passion for people and service along with a positive and pleasant attitude.
• You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies: Adaptability, Customer Focus, Recognizing Differences, Taking Responsibility, Teamwork and Understanding the Job.