ICT Technical Manager

About

Manages ICT service operations for Deeds ICT, including production services, incidents, capacity, releases, continuity, security and operational risk. Requires an ICT diploma, relevant technical/service-management certification and junior management experience in IT operations. Job grade: Level 11 Salary: R932 292 per annum (all-inclusive package) Reference: 3/1/1/1/2026/342 Duty station: Gauteng (Pretoria)

How to apply

Submit to the Office of the Chief Registrar of Deeds, 600 Lillian Ngoyi Street, Berea Park, Pretoria, 0002, or apply through http://deedsportal.deeds.gov.za. Submit a separate application form for each post. Use the new Z83 form, include full particulars/CV, and indicate reference number 3/1/1/1/2026/342.

Responsibilities

• Manage ICT service operations and operational command.
• Lead daily operations for production applications, databases, infrastructure, networks, hosting, end-user support and service-desk interfaces.
• Establish an integrated operational rhythm for service health checks, handovers, monitoring, reviews and reporting.
• Coordinate response to major incidents and high-impact outages.
• Assure service availability, performance, capacity and technical resilience.
• Manage capacity and demand planning and coordinate maintenance, patching, upgrades and lifecycle interventions.
• Manage incident, problem, request and continual service-improvement practices.
• Control change, release, deployment and configuration across production environments.
• Oversee service continuity, backup, recovery, security operations and operational risk.

Qualifications

• Grade 12 Certificate and National Diploma (NQF Level 6) in Computer Science, Information Systems, Information Technology, Software Engineering or relevant equivalent qualification.
• Recognised ICT operations and technical service-management professional certification such as ITIL®, COBIT®, PMP®, PRINCE2®, Microsoft Azure, AWS, Oracle, Cisco, VMware, Red Hat, CISSP®, CCSP®, ISO 27001, ISO 22301, or equivalent.
• At least three years junior management in a multi-site or high-availability IT operations environment.
• Knowledge of infrastructure/platform support, service management, government or mission-critical services, ICT governance, enterprise infrastructure, systems lifecycle, cybersecurity, public-sector supplier and financial management, and Deeds Registration systems.
• Skills in business continuity/disaster recovery, risk reporting, operational leadership, analysis, service measurement, stakeholder engagement, project/change/vendor coordination, documentation, people management and financial oversight.
• Willingness to travel and participate in required architecture reviews or production-readiness activities.
• Valid driver’s licence.