ICT Technical Manager

About

Manages ICT service operations, availability, service improvement, production changes and operational security for Deeds ICT. Requires a Grade 12 certificate, relevant NQF 6 diploma, an ICT operations/service-management certification and at least three years of junior management experience. Reference: 3/1/1/1/2026/342 Salary: R932 292 per annum (Level 11) (All-inclusive package to be structured in accordance with the rules for MMS). Duty station: Chief Directorate: Deeds ICT: Gauteng (Pretoria).

How to apply

Submit a completed Z83 form and detailed Curriculum Vitae (PDF document to a maximum of 10 megabytes) by hand delivery to Office of the Chief Registrar of Deeds at 600 Lillian Ngoyi Street, Berea Park, Pretoria, 0002, or apply through http://deedsportal.deeds.gov.za. Please submit a separate application form for each post.

Responsibilities

• Manage ICT service operations and operational command.
• Lead daily operations for production applications, databases, infrastructure, networks, hosting, end-user support and service-desk interfaces within the post's mandate.
• Establish an integrated operational rhythm covering service health checks, shift or duty handovers where applicable, event monitoring, daily exceptions, weekly service reviews and monthly management reporting.
• Coordinate response to major incidents and high-impact outages, ensure timely business communication, executive escalation, technical recovery and documented post-incident review.
• Ensure incidents, service requests and operational exceptions are logged, prioritised, assigned, resolved and closed against approved service targets and escalation paths.
• Maintain clear operational ownership, support models, contact matrices and runbooks for all critical services.
• Assure service availability, performance, capacity and technical resilience.
• Monitor end-to-end availability and performance of critical services and identify trends, constraints, single points of failure and emerging risks before they affect service delivery.
• Manage capacity and demand planning for compute, storage, databases, middleware, connectivity and other operational platforms, aligned with business growth and digital transformation roadmaps.
• Coordinate preventative maintenance, patching, upgrades, health checks and lifecycle interventions through approved maintenance windows and change controls.
• Maintain accurate baseline information on supported environments, dependencies, configurations, warranties, licences and technical obsolescence.
• Drive remedial plans for legacy, unsupported or unstable technology and escalate investment or procurement decisions with evidence-based motivation.
• Manage incident, problem, request and continual service improvement practices.
• Implement fit-for-purpose IT service management practices for incident, request, problem, knowledge and service-level management, aligned with approved departmental policy and standards.
• Lead root-cause analysis for recurring and severe incidents; assign corrective and preventative actions; track implementation; and verify sustained control effectiveness.

Qualifications

• Grade 12 Certificate and a National Diploma (NQF Level 6) in Computer Science, Information Systems, Information Technology, Software Engineering or a relevant equivalent qualification.
• A recognised ICT operations and technical service management professional certification such as ITIL®, COBIT®, PMP®, PRINCE2®, Microsoft Azure, AWS, Oracle, Cisco, VMware, Red Hat, CISSP®, CCSP®, ISO 27001, ISO 22301, or equivalent.
• At least three (3) years junior management in, multi-site or high-availability IT operations environment.
• Valid driver's licence as travel forms an inherent requirement of the post.