Transport Duty Supervisor

About

The Transport Duty Supervisor manages QACC fleet maintenance activities, trains drivers and loading assistants, and supports compliance with ramp safety regulations. The role manages voyage report investigations, staff rosters, overtime and vacation planning, and deputizes for the Duty Officer. It requires a high school qualification, diploma, bachelor's degree or equivalent and at least six years of job-related experience. Reference: 235248 Duty station: Qatar-Doha

How to apply

Submit your application by uploading your CV and completing the short application form at https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=235248

Responsibilities

• Manage staff, operational functions, meal/product uplifts, On-Time Performance (OTP) and Customer Liaison to ensure that customers are provided with highest standard service.
• Supervise and handles delivery to any Complex, Ultra-Long Haul (ULH), VIP, Charters, Private and other ad hoc operations, as and when required in order to ensure safe and on-time operation.
• Monitor adherence to Ramp Safety, Security and Marshalling procedures of High Loaders while performing airside duties in order to ensure that ramp operations staff fully comply with ramp safety requirements.
• Ensure no deviation in quality of service or customer standards by following the food safety procedures, security procedures and the agreed standards between QACC and its customers.
• Suggest training programs for all new and existing staff and provides timely feedback for succession planning.
• Coordinates and prepares action plans and resolution in the event of Operational Emergencies / (Additional) Manpower requirement/Aircraft Changes/HL Technical issues.
• Lead Customer Service Agents, Loading Assistants and Equipment Operators to load/offload flights as per schedule and procedures.
• Provide prompt information to superiors for any incidents and events that requires immediate action/decision.

Qualifications

• High School Qualification/Diploma/Bachelors or Equivalent with Minimum 6 years of job-related experience.
• Knowledge of staff rostering/allocations.
• Good spoken and written English.
• Basic food safety and manual handling training.
• Computer literate with a thorough knowledge of MS Office applications.
• Knowledge of Food Safety and Airside Safety.
• Experience in Driver Training, Vehicle Maintenance and Fleet management.
• HGV Driving License.
• Ability to speak Arabic.
• Trouble shooting knowledge of Hydraulics vehicles.