Reservation Agent

About

Swissôtel Al Murooj Dubai is recruiting a full-time, permanent Reservation Agent. The role handles reservation requests and room sales, supports hotel yield through upselling, maintains reservation records and reports, and coordinates with Front Office and other departments. Applicants need a bachelor's degree or equivalent, at least one year of relevant hotel reservation or guest-facing experience, PMS knowledge (preferably OPERA), computer proficiency, and strong English. Terms of service: Permanent. Reference: REF117969R. Duty station: Swissôtel Al Murooj Dubai, Dubai, United Arab Emirates.

How to apply

Apply online through the official advert page on Accor Careers.

Responsibilities

• To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.
• Maximize hotel yield by up selling and suggestive selling as set out.
• Perform as per OSM Standards and in line with the Service Ingredients.
• Be fully aware of the hotel daily events for the day.
• Attend training classes as per schedule.
• Is aware of the daily activities and has product knowledge of all the hotel facilities to maximise upselling at all times.
• To have a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and ball rooms.
• To be well informed about special functions and events held in the hotel on a daily basis.
• To follow the grooming standards of the hotel to portray a professional image at all times.
• Show fullest cooperation and respect within the team and other departments.
• To be fully aware of the national history, places of interest, shopping areas, etc.
• Works diligently to develop and maintain relationships with corporate clientele to maximise revenue.
• To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
• To ensure that the product standards are followed as trained.
• To input and answer all written correspondence (fax & email) and telephone inquiries within 24 hours of being received.

Qualifications

• Bachelor's degree or equivalent qualification from an accredited institution.
• Minimum one (1) year of professional experience in a hotel reservation or similar guest-facing role.
• Demonstrated proficiency in computer systems and office applications.
• Proven knowledge of Property Management Systems (PMS), preferably OPERA or equivalent.
• Strong command of written and verbal English communication.
• Comprehensive understanding of hospitality industry standards and practices.
• Ability to manage multiple reservations and guest inquiries with accuracy and attention to detail.