MICE Sales Officer

About

The MICE Sales Officer is a commercially focused sales support role responsible for managing MICE enquiries, client communication, proposals, contracting and sales follow-up. The role supports the Senior Sales Manager – MICE and MICE Sales Manager in converting business, maintaining key-account relationships, and handling enquiries through confirmation, contracting and handover. Applicants need a relevant diploma or degree, related hotel sales or commercial experience, and strong communication, administrative and CRM skills. Reference: REF120564L Terms of service: Permanent Duty station: Fairmont Mount Kenya Safari Club, Nairobi, Kenya

How to apply

Apply online through the official advert page on Accor Careers.

Hiring at Fairmont Mount Kenya Safari Club? Post your jobs free on Cazini

Responsibilities

• Receive, manage and respond promptly to MICE enquiries received by telephone, email and other sales channels.
• Qualify enquiries and gather all relevant client requirements.
• Prepare and issue proposals, quotations and relevant sales correspondence.
• Follow up proactively on outstanding enquiries and proposals to maximise conversion.
• Maintain an accurate and up-to-date MICE sales pipeline through the MICE tracker.
• Ensure all enquiries are properly recorded and followed through to conclusion.
• Prepare MICE contracts and related documentation in line with approved hotel rates, packages and commercial terms.
• Follow up on outstanding contracts, deposits and confirmations.
• Ensure all documentation is accurate, complete and issued within agreed timelines.
• Maintain organised and up-to-date MICE account and enquiry records.
• Handle telephone and email communication with assigned and prospective key accounts.
• Maintain regular follow-up with corporate clients, agencies, DMCs, PCOs and other MICE partners.
• Support the MICE Sales Manager and Senior Sales Manager, MICE in maintaining strong client relationships.
• Identify opportunities for repeat business and additional MICE enquiries from existing accounts.
• Assist with client correspondence and follow-ups as directed by the MICE sales leadership.

Qualifications

• Diploma or Bachelor’s Degree in Hospitality Management, Tourism, Sales or Marketing, Business Administration, or a related field.
• Previous experience in hotel sales, MICE, groups, reservations or a related commercial function.
• Strong telephone and written communication skills.
• Excellent attention to detail, particularly when preparing proposals and contracts.
• Strong follow-up and client relationship skills.
• Good commercial awareness and an understanding of the MICE market.
• Ability to manage multiple enquiries and deadlines simultaneously.
• Proficiency in Microsoft Office and hotel sales/CRM systems.
• Professional, confident and service-oriented communication style.
• Ability to work effectively in a fast-paced luxury hospitality environment.