Laundry Manager

About

Sofitel Shahd Al Madinah is recruiting a full-time, permanent Laundry Manager. The role supervises daily laundry operations, staff, quality, inventory, budgets and the guest laundry programme. Applicants need laundry operations or similar supervisory experience, team-management experience, knowledge of laundry processes and safety regulations, and strong organizational, quality-control and communication skills. Reference: REF125778X Terms of service: Permanent Duty station: Sofitel Shahd Al Madinah, Madinah, Saudi Arabia

How to apply

Apply online through the official advert page on Accor Careers.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Work closely with both the Rooms and Food & Beverage Divisions to execute their uniform programs.
• Supervise and manage daily laundry operations.
• Lead, train, and mentor laundry staff members.
• Monitor work quality and ensure all items meet established standards and customer specifications.
• Develop and implement efficient workflows.
• Manage inventory of laundry supplies, chemicals, and equipment, ensuring adequate stock levels.
• Track and report on key performance metrics, including productivity, quality, and labor costs.
• Communicate effectively with other departments to address customer needs and resolve issues.
• Conduct regular staff training on proper techniques, safety procedures, and company policies.
• Responsible for maintaining Uniform Budgets.
• Professionally handle guest feedback or concerns with guest laundry program.
• Organization of the measuring and sizing of colleagues for uniforms.
• Conducting coaching sessions and performance reviews of Laundry & Valet Team.
• Preparing the quarterly Linen Inventories.

Qualifications

• Experience in laundry operations or a similar supervisory role.
• Proven track record of successfully managing and motivating teams.
• Strong knowledge of laundry processes, textile care standards, and equipment operation.
• Excellent organizational and time management skills.
• Proficiency in quality control and attention to detail.
• Problem-solving abilities and decision-making skills.
• Strong communication and interpersonal skills.
• Familiarity with inventory management and basic budget oversight.
• Knowledge of safety and sanitation regulations.