District Manager Operations

About

Manage Civic Services and Immigration Services operations within the Buffalo City district, including service delivery, outreach, compliance and resources. Requires an NQF 7 undergraduate qualification, five years’ middle or senior management experience, extensive operations management experience and a valid driver’s licence. Job grade: Level 13. Salary: An all-inclusive salary package R1 317 384 to R1 551 807 per annum per annum. Number of posts: 1 Post. Reference: HRMC 72/26/1a. Duty station: Eastern Cape: District Municipal Office: Buffalo City.

How to apply

Submit online at https://erecruitment.dha.gov.za or email civicsrecruitment@dha.gov.za. Applications must include a fully completed and signed New Z83 form, citing the correct post number and job title; a comprehensive CV with employment dates, job titles, duties, exit reasons and at least two contactable employment references; and relevant educational qualifications / RPL certificates / Academic Transcripts of completed qualifications.

Responsibilities

• Manage operations of the Civic services in the District in accordance with the service standards.
• Manage Civic Services operations on the issuing of enabling documents (e.g. birth, marriages, and deaths, travel documents, IDs / Smart Cards etc.).
• Identify external trends and patterns that will impact the medium and long term footprint and channel development.
• Manage the development of the footprint at Local Offices (small, medium and large), Permanent Service Points, Thusong centres, Health Facilities and mobile offices.
• Ensure the implementation of delivery against the mandates derived from the Government’s Programme of Action (POA).
• Oversee the security integrity of the national population register in the district as well as ensure effective utilisation of all relevant Civic Services systems.
• Ensure the accessibility of DHA services by the public and management of outreach programmes.
• Provide inputs in the development of Civic Services strategies.
• Oversee operations and activities of all Local offices to ensure they meet the needs of the clients in line with the departmental service standards.
• Develop, interpret and manage statistical information on service standards, throughout times, bottlenecks, volumes and error rates.
• Ensure all processes are accurate and efficient in the execution of operations.
• Drive consistency and uniformity by enforcing Standard Operating Procedures (SOPs) and creating uniformity within DHA offices) that adhere to set requirements.
• Provide expert advice and guidance on District Municipality on operational issues and matters.
• Serve as a project leader within the District Municipality to ensure effective project management implementation.
• Oversee the operations of Immigration Services in the District /Metro Municipality accordance with service delivery standards.

Qualifications

• An undergraduate qualification in Operations Management, Social Science, Leadership, Management or Administration at NQF 7 as recognized by SAQA.
• 5 Years’ Middle Management / Senior Management experience is required.
• Extensive experience in Operations Management is required.
• Knowledge of the Public Service Regulatory Framework.
• Knowledge of Departmental Legislations and Prescripts.
• Knowledge of the Constitution of South Africa.
• Knowledge and understanding of Immigration Services Acts.
• Knowledge and understanding of Civic Services Acts.
• Knowledge of the Public Finance Management Act and Regulations.
• A valid Driver's License.
• Willingness to travel and work extended hours.
• Completion of the Senior Management Services Pre-entry Certificate upon appointment.
• Required skills and competencies: Strategic Planning.
• Strategic Management.
• Service delivery innovation.