Assistant Front Office Manager
Fairmont The Norfolk
Fairmont The Norfolk, Nairobi, Kenya · · fulltime
Posted 13 Nov 2026
About
Fairmont The Norfolk is seeking an Assistant Front Office Manager to report to the Front Office Manager and support management of the Front Office department. The role involves service delivery, guest concerns, revenue-management support and departmental operations. Previous leadership and Property Management System experience are required; a related University/College degree is preferred.
Terms of service: Permanent.
Reference: REF125418Z.
Duty station: Fairmont The Norfolk, Nairobi, Kenya.
Responsibilities
- Consistently offer professional, friendly and engaging service.
- Assist in managing all aspects of the Front Office department and ensure all service standards are followed.
- Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices.
- Handle guest concerns and react quickly, logging and notifying proper areas.
- Assist in conducting regular scheduled departmental meeting.
- Balance operational, administrative and Colleague needs.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Follow department policies, procedures and service standards.
- Follow all safety policies.
- Other duties as assigned.
Qualifications
- Previous leadership experience required.
- Previous Property Management System experience required.
- Computer literate in Microsoft Window applications required.
- University/College degree in a related discipline preferred.
- Must possess a professional presentation.
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
- Ability to work well under pressure in a fast paced environment.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Constant standing and walking throughout shift.