Assistant Director: Service Delivery Improvement

About

Level 10 role monitoring Thusong Service Centre functionality and supporting service-delivery improvement initiatives. Requires Grade 12, an NQF 6 diploma in a specified field, three years’ relevant service-delivery experience and a driver’s licence. Job grade: Level 10 Salary: R605 742 per annum Reference: 2026/COGHSTA/36 Duty station: Ehlanzeni District (Louieville Thusong Service Centre)

How to apply

Apply online through the Provincial e-Recruitment Portal: https://erecruitment.mpg.gov.za. Submit the new signed Z83 form and a comprehensive Curriculum Vitae.

Responsibilities

• Monitor the functionality of Thusong Service Centre.
• Monitor the institutionalization of Batho Pele Principles.
• Assist in developing, monitoring and facilitating the successful implementation of service delivery related policies as well as implementation strategies in line with the Public Service Regulations and the Operations Management Framework.
• Assist in maintaining and facilitating the successful implementation of Service Delivery Charter.
• Assist in ensuring the successful implementation of the Batho Pele (BP) Framework.
• Assist in developing, monitoring and/or facilitating the successful implementation of the Service Delivery Improvement plan.
• Assist in developing, monitoring and/or facilitating the successful implementation of Service Standards; and participate in change management sessions for Service Delivery Improvements programmes.
• Manage daily administration duties.

Qualifications

• A National Senior Certificate (Grade 12) and a recognised National Diploma at NQF level 06 in Development Studies/ Community Development/ Public Management/ Administration.
• A minimum of 3 years’ relevant experience in service delivery environment.
• Computer Literate.
• A valid driver’s license.
• Skills and Competencies: Planning and organising; Knowledge of Public Service Prescripts, People Management, Computer literate, Local government policy frameworks, Stakeholder engagement skills across communities and government institutions; Report writing; Decision making; Analytical thinking and p